If you have the habit of including a smiley face emoji in your e-mails to your boss to create a positive impression, think twice. According to a study, the practice may undermine your prowess as well as the information you are sharing.

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According to a study:

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  • The results demonstrated that in contrast to face-to-face smiles which
    increase both competence and warmth.
  • The smileys in an e-mail had no effect on the perception of warmth.
  •  In fact, it had a negative effect and the sender was perceived as less
    competent.
  • The smiley also did not influence the evaluation of the sender’s friendliness.

Experts said:

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  • Our findings provide evidence that contrary to actual smiles.
  • In addition,smileys do not increase perceptions of warmth and actually
    decrease perceptions of competence.
  •  “In formal business e-mails, a smiley is not a smile.

Experiments:

  • Researchers conducted a series of experiments with a total of 549
    participants from 29 different countries.
  • In an experiment, the participants were asked to read a work-related e-mail
    from an unknown person.
  • And then evaluate both competence and warmth of that person. Some
    included smileys while others did not.
  • E-mails that did not include a smiley were found to be more detailed and
    included more content-related information.
  • Researchers said, “We found that the perceptions of low competence if a
    smiley is included in turn undermined information sharing”.
  • In addition, when the gender of the e-mail writer was unknown.
  • Recipients were more likely to assume that the e-mail was sent by a women if it included a smiley.
  • However, this attribution did not influence the evaluation of competence
    or friendliness, the researchers said.
  • People tend to assume that a smiley is a virtual smile.
  •  But the study showed that in the case of the workplace, at least as far as
    initial ‘encounters’ are concerned, this is incorrect.
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