Uber wants to be more than just a tap-and-ride service. It wants create a community wherein the riders and drivers can engage on a more personal level. To this effect, the company is rolling out a new feature in India that will give drivers their own profiles. The Driver Profile feature will also incorporate the ability to leave compliments, a feature that was introduced last month. In a bid to bridge the trust deficit berween a rider and driver, cab-hailing app Uber on Tuesday announced a new ‘Driver Profile’ feature to detail who the man behind the wheel is.
The ride-sharing service:
- The ride-sharing service says that the Driver Profile feature will let Uber drivers create their personalize profiles.
- In addition,by adding information like the languages they speak, their home town, and recommendations.
- The Driver Profile will also include rider compliment badges and “thank you notes” left by past riders.
- There’s also a Driver Achievements section that unlocks various badges.
- Such as completing 3,500 trips with 5-star rating or completing two years with Uber, to name a few.
- To bring up a Driver Profile, users can simply tap on the driver’s name after booking a ride.
- Furthermore,tap on past drivers’ names to bring up their profiles.
- Apurva Dalal, Head of Engineering, Uber India.
- He said,at Uber, we are introducing a way for riders to know their driver partners better.
- We believe it will have a positive impact on furthering trust between riders and driver partners.
- There have been some incidents in the past where riders have reported bad experiences with drivers.